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Customer Service
At Asian Avenue, customer service comes first. We believe that the purchase of a product is just as important as the care that follows. Do you have questions about our webshop or need assistance while placing an order? Our enthusiastic team is ready to help you! We are available Monday through Friday between 9:00 AM and 5:00 PM.
FAQ
Delivery
- Where does Asian Avenue deliver to?
- We deliver to Netherlands, Belgium, Luxembourg, Germany & France
- How can I track my order?
- Once you have placed your order you will receive a tracking code which you can use to track your order.
- When can I expect my order?
- BENELUX - 1-2 Days, Germany - 2-3 Days, & France - 3-4 Days. Contact Customer Service or use the tracking number to get a specific date of delivery.
Ordering
- How can I place an order?
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1. Visit our website
2. Add your favourite items to cart
3. In the cart, click the button which takes you to the checkout page
4. On the checkout page, fill in the contact information, delivery method, and address.
5. Select the shipping method.
6. Select the payment method and complete the payment. - Are payments with Asian Avenue safe?
- At Asian Avenue we prioritize customer service and experience. All payments made to Asian Avenue are 100% secure. If you have any issues or questions, please contact us.
Returns
- How can I make a return order?
- To return your order you can contact us to start a return process. You can contact us through various contact channels.
- When can I return an order?
- To return an order please check our return policy to see if your case falls under a return order. Check our return policy here.
